Frequently asked questions

Learn more about about working with us, our return policy, products, shipping and payments

Getting started

What are the requirements to work with you? 

We are a business to business distributor so as long as the devices you purchase from us are meant for resale, you can buy from us.

How can we place an order?

You can place an order on our website or if you prefer a more personal and offline touch, you can call, text, or Whatsapp us at 650-394-7310 Payment details will be on the invoice and in stock product will ship out next day after payment is received.

Are there any volume discounts?

Our prices are wholesale prices already. In select cases, we will be able to offer volume rebates but typically these require more than 100 devices to be purchased every month. All rebates are issued in the form of credit at the end of quarter.

Products

Are your phones unlocked and ready for activation?

Yes all our phones offered online are unlocked and clean ESN. Depending on the model, they can be activated on any network

Can I buy locked devices or bad esn phones?

Yes you can - please send us an email at support@2ndlifephones.com or call us at 650-394-7310 and we will be in touch within 24 hours  

What warranty do you offer on your products? 

We offer a 90 day functional guarantee - if there is an issue with our device, you can send us the device and we will send you a similar model. We offer this policy in good faith - we reserve the right to reject any returns if the devices are damaged / opened by you or your customer or if we see abuse

Shipping and payments

How do you ship and how much does it cost?

We ship via Fedex express and the cost is tiered based on the number of devices in the order.

- 1-5 phones / order - $25
- 5-20 phones / order - $45
- 25-50 phones / order - $75
- 50+ phones / order - $125

When will my order be shipped?

We ship next day after payment is received

What payment forms do you accept?

We accept ACH, Wires, Venmo and PayPal Friends and Family. All payment details are available on your invoice. We do not accept 3rd party payments or credit cards

Returns

What is the return policy?

For any grading and functionality issues, we offer a 90 day replacement guarantee. This means we will replace the phone with a similar device. We offer this policy in good faith - we reserve the right to reject any returns if the devices are damaged / opened by you or your customer or if we see abuse

What is the return process? 

Please use this form to request approval for an RMA. Your RMA will be approved within 24 hours and you can ship the devices back to Secondlifephones Corporation, P.O. Box 452514, Los Angeles, CA, 90045. Getting the devices get to us safely is your responsibility so please use a tracked and insured carrier

When will I get the replacements? 

Typically returns are shipped within 72 hours of receiving the devices from you. If we are out of stock on that particular model or color, we will reach out to you for approval for a replacement.