Questions we get every week.
If your question is not here, text us on +1 650-394-7310. A person answers, usually within the hour.
Who can buy from you?
Businesses. The phones have to be for resale. Buying one phone for yourself? Use 2ndphoneclub.
Do I need an account to see prices?
No. Stock and prices are open to everyone. You need an account to order or to make an offer.
Is there a minimum order?
No. Most new customers start with a few phones to check our grading, then buy more.
Do you sell phones I can repair and resell?
Yes. That is our Ready for Refurb line. Every fault we find is listed, so you know the parts and the work before you buy. A phone that needs repair can only be diagnosed, not fully tested, so on about 5% a further fault appears once the work is done.
What do you sell?
Used iPhone, Samsung Galaxy and Google Pixel phones, plus iPads and MacBooks.
What is the difference between the two lines?
Retail Ready phones are tested, working and ready to sell. Ready for Refurb phones need repair, and each fault is listed on the phone.
Are the phones unlocked?
Most are unlocked with a clean status. Carrier-locked phones are marked as locked on the listing.
Can I get photos or video first?
Yes. Text or WhatsApp +1 650-394-7310 and we send them the same day.
How do I pay?
Bank wire transfer. Details are on your invoice. We do not take credit cards.
When is payment due?
Within 24 hours of an accepted order or offer.
Do you give better prices for volume?
Yes. Send an offer with the model, the quantity and your price.
Where do you ship?
Worldwide, with FedEx Express. Europe, South America and Asia included.
When does my order leave?
The next business day after your payment arrives. Tracking comes by email and text.
What does shipping cost?
It depends on how many phones are in the order. The bands are on the How to Buy page.
What is the guarantee?
90 days from delivery. If a phone does not work as described, we replace it with a similar phone. We do not give cash refunds.
How do I start a return?
Email support@2ndlifephones.com with the model, the IMEI, your invoice number and what is wrong. We answer within 24 hours.
Does the guarantee cover Ready for Refurb phones?
A fault that was listed is not a return — you bought the phone knowing about it. These phones can only be diagnosed, not fully tested, until they are repaired. So on about 5% a further fault appears once the work is done, and that is priced in — not a return. A fault we could have seen and did not list is a return.
When do replacements arrive?
Usually shipped within 72 hours of your phones reaching us.
Still have a question?
Text us. A person answers, usually within the hour.