Please fill out this form to submit an RMA request. You will need the model, IMEI and 2ndlife invoice number in order to fill out this form
Within 24 hours of receipt, we will send you an RMA number. This number must be included in the box
If it is a domestic return, we will include the return label with your RMA number. If it is an international return, please create your own label. We will reimburse up to $5.0 per device (up to a maximum of $100) for return shipping
Each device must be labeled with the model number and IMEI number for us to process the return. Missing labels delays returns by up to 2 weeks
You will get a confirmation of return receipt 24 hours after the device is returned to us.
72 hours after the return is received and processed, a credit note will be issued to you. At that point, you can select whether you want a refund, replacement or credit on your next order
A phone with the IMEI label allows us to process the return quickly and issue you the credit note. We can simply scan the label and put it in our return bin. When we do not have the label, we have to process the phone as raw stock and use software to track and trace. This takes time and delays your credit
You can request a return of funds for your returns as long as you return the device in time.
Once you receive the credit note from us, you can send us your payment information and a refund will be made within 2 business days