Inventory is unpacked and allocated to an individual checker and assigned a lot number
All device serial numbers are scanned into our system and IMEI/Serial labels are printed
Each device is sanitized and graded based on our grading guidelines. A color code is assigned based on the grading assessment
Each device is tested for full functionality using automated software and manual steps. Devices that fail functional testing are separated into R2 repair bins
Each device is checked through Apples GSX system for ESN status. Inventory with bad ESNs, loans etc. are separated
Devices are placed into bins by model, grade and color. Each checker returns the bins to the stock room with a lot quality report
Devices are picked from bins based on client orders. Exit entries are made into the lot register
5% of our devices are randomly tested a second time during packing for grading and functionality. This helps ensure that we have 2 sets of eyes on the product before shipping
Once you register, you can place an order online and check out. If you need larger quantities, you can also call, text or Whatsapp us and we can discuss order specific pricing
We offer a 90 day, full refund policy to make sure you get the products you expected. This policy is limited to 30 days during new product launch times and is clearly mentioned on the invoice
You can request pictures/videos of any of our current stock. Please text or whatsapp 650-394-7310 and we will share promptly
You can request returns by emailing support@2ndlifephones.com. You will need the IMEI/Serial, 2ndlife invoice number and reason for return. Returns are approved within 24 hours.
